Automark – servicing
Servicing: Dealership or independent garage?
Automark – servicing
Servicing: Dealership or independent garage?
Your car needs to be serviced at regular intervals, usually every 10 000km or 15 000km, depending on the model. Alternatively, if you do less mileage in a year, your vehicle will need to be serviced every 12 months. While your vehicle is covered by a Service Plan there’s no question of where you get your vehicle serviced: you take it to the dealership where the standard service is performed at no expense to you (unless there is something additional that isn’t covered by your plan).
But once your Service Plan is close to expiry you need to make a decision as to where you will get your vehicle serviced. The choice really is between a Toyota dealership or accredited independent service centre. This however is a more complex decision than meets the eye, with multiple factors that need to be considered.
Maintaining a full service history at a Toyota dealer has multiple benefits – here’s a few of the most noteworthy ones:
Expertise – the staff at a Toyota dealer has the experience, skill and equipment to ensure your vehicle serviced and maintained according to Toyota standards and procedures.
Genuine only – Toyota dealers only make use of Genuine Parts to ensure perfect fit and function
By the Book – dealers work strictly according to the service schedules provided by Toyota SA – they therefore replace only what is necessary, when it is necessary
Warranty - maintaining a full service history at a Toyota dealer means your vehicle will be eligible for a Toyota approved warranty extension –
Resale value – a full Toyota service history will protect the resale value of your vehicle as it will be more marketable.
Full backing – Toyota dealers provide a 12-month warranty on workmanship and Genuine Parts, all backed by Toyota SA.
Value Service – we offer servicing at Service Plan rates (capped labour rate, discounted parts) for all vehicles older than 5 years – you can get a vehicle specific quote at toyota.co.za/tvs
Convenience - with a network of 200 dealers (spread across SA, Botswana, Namibia, Lesotho and Swaziland) you always have a Toyota dealer closeby.
Extend your Service Plan – the price you pay is based on today’s parts and labour cost, therefore protecting you from inflation.
Do your homework - When comparing a quote from a Toyota dealer with a non-Toyota dealer, make sure you are comparing apples with apples – a Toyota dealer will use Genuine Parts and service as per Toyota schedule.
Stamp your Book of Life - Make sure that the service centre does stamp your service book after a service, with the correct mileage recorded.
Download the MyToyota App to ensure you’ll get timeous service reminders and have the ability to book your vehicle’s service at your preferred dealer real time.
Consider long term benefits versus short term savings – a few Rands saved today, might result in a big failure tomorrow, compromising quality is compromising safety and reliability.
Independent service centres
If you choose not to extend your Service Plan or continue servicing with a Toyota dealer, here’s a few tips to ensure you make an informed decision:
Accreditation – Ensure you use a workshop affiliated with the RMI (Retail Motor Industry Organisation) to ensure you have some recourse in case of an unsatisfactory repair.
Service record - having an RMI approved workshop stamp your service book will serve as proof that your vehicle was serviced regularly.
First get a quote – keep your vehicle’s recommended service schedule in mind when obtaining a quote – items like brake fluid, coolant and differential/transmission oils have a finite lifespan and could cause severe damage if not replaced as required.
Experience and skill – it is worthwhile to establish the independent service centre’s experience and ability to service your vehicle. Does their technicians have any Toyota training or background? Do they have the necessary special tools and diagnostic equipment?
When things go wrong – establish what warranty the service centre offers on workmanship and parts. Also, do you have avenues to escalate a dissatisfaction should it not be resolved?
Service Plan and Warranty options offered by Automark.
Service Plan – you can extend your vehicle’s Service Plan at any time and for any number of services to a maximum of 10 Years or 300,000km. It provides for the cost of servicing (parts and labour) as per manufacturer’s schedule, covering all filters, oils, fluids, spark plugs, consumables as well as inspections and adjustments. Because the premium is calculated on today’s parts and labour cost, you can rest assured that future increases will not affect your cost of ownership. This product enjoy full backing from Toyota SA and claims are fully integrated with dealer systems.
Warranty - You also have extension options when your complimentary warranty (3 year / 100 000kms) comes to an end. If your vehicle is within the 3 year / 100 000kms period, you can EXTEND your warranty up to 6, 8 or 10 years with the Unlimited Warranty with no limit on mileage. This product offers the same cover as your manufacturer’s warranty plus wear and tear cover on selected components. If your vehicle is outside of its manufacturer’s warranty but within 7 years / 200 000kms, you can reinstate your manufacturer’s warranty with the Pre-owned + warranty. This plan covers your Toyota for 2 years / or maximum 250 000kms. While there may be other extended warranties on the market, these are the only ones backed by Toyota SA with claims fully integrated into dealer systems.
Eligibility and Financing
Please note, eligibility criteria for each product vary based on age, mileage and / or number skipped services. You can check eligibility on your Toyota vehicle by contacting your nearest dealer or by calling the Toyota Genuine Contact Centre: 0860 123 329 (Mon – Fri, working hours: 8am – 5pm).
All the aforementioned products (Genuine Extended Service Plan, Unlimited Warranty and Pre-owned + Warranty) have various financing options to suit your budget. You can pay an upfront, once-off fee or choose to finance it over a fixed period (most commonly over 24 months) at a reasonable monthly instalment.
This policy is underwritten by GuardRisk. GuardRisk Insurance Company Limited is an authorized Financial Services Provider. FSP 75. Reg No.:1992/001639/06)
Toyota SA has over 200 dealers across South Africa and the Southern African region, including: Botswana, Lesotho, Namibia and Swaziland. This vast network ensures that all Toyota drivers are never too far away from a Toyota dealer to assist with all their mobility needs. As we have been servicing Toyota vehicles for close to 60 years, our staff are highly trained and have vast experience to diagnose and fix your vehicle right, the first time.